FAQ

Frequently asked questions

How long will it take for my order to arrive?


All orders received by Kingfisher Music are printed to order and take between 1-2 weeks to arrive. Items already held in stock are dispatched quicker. See: Terms and Conditions for more details.




Can I cancel my order?


Yes, as long as your order has not already gone to press. If you wish to cancel your order then please contact us immediately by email at: sales@kingfishermusicpublishing.com, or by using the online ‘ Contact Us’ form. Orders that have already gone to press and are ready for dispatch cannot be cancelled.
See: Sales, Returns and Cancellations for the full details.




Can I return unwanted items?


Kingfisher Music does not supply complete sets of music on a sale or return basis and does not accept returns of goods (sheet music) for credit or exchange unless the goods are faulty or have been supplied in error. All orders of sheet music are printed to order using the preferred printing company that Kingfisher Music trades with. Orders that are printed to order are not entitled for return under the distance selling regulations. We will however review each such request made on an individual basis. Returns are at the buyers expense unless the goods delivered are faulty or have been supplied in error. Refunds are conducted in the same week as returns are received, less any delivery charges, except where the goods are faulty or have been supplied in error. See: Sales, Returns and Cancellations for more details.




How do I listen to a Score?


You can listen to scores on the Quick View page, or on the Full Product Details page. To listen to a score: Select the score you wish to listen to, navigate to the Quick View, or the Full Product Details page, click on "Also Available For" and select "Listen to Score".




How do I Commission an Arrangement


To Commission an Arrangement, navigate to the "Commissions" page. Here you will find comprehensive details about how to Commission your own Arrangement.





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